jilikiki Privacy
Policy

1. Introduction

jilikiki ("jilikiki," "we," "us," or "our") is committed to protecting the privacy and personal data of all individuals who access or use the jilikiki website, mobile platform, and related services (collectively, the "Platform"). This Privacy Policy describes how jilikiki collects, uses, discloses, stores, and safeguards your personal information in connection with your use of the Platform.

This Privacy Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). It applies to all personal data processed by jilikiki in connection with the Platform, regardless of whether such data is collected online, offline, or through third-party integrations.

By registering an account on jilikiki or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, please discontinue use of the Platform and contact our support team to close your account.

2. Personal Data We Collect

jilikiki collects personal data that is necessary to provide the Platform's services, comply with legal obligations, and maintain the security and integrity of the gaming environment. The categories of personal data we collect include:

2.1 Registration and Identity Data

• Full legal name as it appears on a government-issued ID
• Date of birth (for age verification — players must be 21 or older)
• Residential address, city, and province
• Email address and mobile phone number
• Username and encrypted account password
• Government-issued ID number and document images (for KYC verification)

2.2 Financial and Transaction Data

• GCash account number or mobile wallet identifier
• Bank account details (BPI, BDO, Metrobank, or other Philippine banks) where provided for withdrawals
• Deposit and withdrawal transaction history
• Bonus and promotional transaction records
• Payment method type and last four digits where applicable

2.3 Gaming and Behavioral Data

• Game history, bet amounts, win/loss records, and session durations
• Responsible gaming tool settings (deposit limits, self-exclusion status, cooling-off periods)
• Bonus and promotion usage history

2.4 Technical and Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser type
• Cookie identifiers and session tokens
• Platform access logs and timestamps

2.5 Communications Data

• Records of live chat, email, and support ticket interactions with jilikiki staff
• Survey responses and feedback submissions
• Marketing communication preferences and opt-in/opt-out records

3. How We Use Your Personal Data

jilikiki uses the personal data we collect for the following purposes:

• Account Management: To create, verify, maintain, and secure your jilikiki account, including processing your registration and KYC verification.
• Service Delivery: To provide access to games, process deposits and withdrawals, credit bonuses, and deliver all other Platform features and services.
• Age and Identity Verification: To confirm that all players are at least 21 years of age and are who they claim to be, as required by Philippine gambling regulations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other illegal conduct on the Platform.
• Legal and Regulatory Compliance: To comply with applicable Philippine laws, PAGCOR requirements, anti-money laundering (AML) obligations, and any lawful requests from regulatory or law enforcement authorities.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our 24/7 support team.
• Responsible Gaming: To monitor gaming behavior, apply responsible gaming tools you have activated, and identify players who may be at risk of problem gambling.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided your explicit consent to receive such communications.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the jilikiki Platform.

4. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, jilikiki processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and jilikiki — specifically, to provide the gaming services you have registered to use.
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including AML obligations, PAGCOR licensing requirements, and tax reporting duties.
• Legitimate Interests: Processing is necessary for jilikiki's legitimate interests in preventing fraud, maintaining platform security, and improving our services, provided these interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and non-essential cookies, jilikiki relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Data Sharing and Disclosure

jilikiki does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other Philippine payment service providers, to process your deposits and withdrawals.
• KYC and Identity Verification Providers: Third-party verification services used to confirm your identity and age in compliance with regulatory requirements.
• Game Content Providers: Licensed game studios and software providers whose games are available on the jilikiki Platform, to the extent necessary to deliver game services.
• IT and Infrastructure Providers: Cloud hosting, cybersecurity, and technical service providers who support the operation of the jilikiki Platform under strict confidentiality agreements.
• Regulatory and Law Enforcement Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies, where disclosure is required by law or court order.
• Professional Advisors: Legal counsel, auditors, and accountants, where necessary for jilikiki's legal and compliance obligations.

All third parties with whom jilikiki shares personal data are required to handle such data in accordance with applicable Philippine data protection laws and jilikiki's data processing standards.

6. Cookies & Tracking Technologies

jilikiki uses cookies, web beacons, pixel tags, and similar tracking technologies on the Platform to enhance your user experience and gather analytical data. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session authentication cookies and security tokens. They cannot be disabled without affecting core Platform functionality.
• Functional Cookies: Used to remember your preferences, such as language settings, display preferences, and responsible gaming tool configurations.
• Analytical Cookies: Used to collect aggregated, anonymized data about how players use the Platform, helping jilikiki identify areas for improvement. These cookies do not identify you personally.
• Marketing Cookies: Used only with your consent to deliver relevant promotional content and measure the effectiveness of marketing campaigns. You may opt out of marketing cookies at any time.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the jilikiki Platform.

7. Data Retention

jilikiki retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in compliance with Philippine AML and gaming regulatory requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act of 2001 (Republic Act No. 9160, as amended).
• KYC Documents: Retained for the duration of your account and for five (5) years after account closure.
• Support Communications: Retained for three (3) years from the date of the last interaction, unless a longer period is required for dispute resolution.
• Marketing Consent Records: Retained for as long as you remain a registered jilikiki player, and for three (3) years following account closure.

When personal data is no longer required, jilikiki will securely delete or anonymize it in accordance with our data disposal procedures.

8. Data Security

jilikiki implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jilikiki Platform
• Encrypted storage of sensitive personal and financial data at rest
• Multi-factor authentication options for player accounts
• Regular security audits, vulnerability assessments, and penetration testing
• Strict access controls limiting employee access to personal data on a need-to-know basis
• Staff training on data protection and information security best practices
• Incident response procedures for detecting, reporting, and managing personal data breaches

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jilikiki will notify the National Privacy Commission (NPC) and affected individuals in accordance with the requirements of the Data Privacy Act of 2012 and NPC Circular No. 16-03.

9. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilikiki:

• Right to Be Informed: The right to be informed of how your personal data is being collected and processed — which this Privacy Policy fulfills.
• Right of Access: The right to request a copy of the personal data jilikiki holds about you, along with information about how it is being used.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jilikiki's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe jilikiki has violated your data privacy rights.

To exercise any of these rights, please contact our Data Protection Officer via the support team. jilikiki will respond to all data subject requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.

10. Children's Privacy

The jilikiki Platform is strictly intended for adults aged 21 years and above, as required by Philippine gambling regulations. jilikiki does not knowingly collect personal data from individuals under the age of 21.

If jilikiki discovers or is notified that personal data has been collected from an individual under 21 years of age, we will immediately suspend the relevant account, delete the associated personal data, and return any deposited funds to the payment source. Parents or guardians who believe their child has registered on jilikiki should contact our support team immediately.

11. International Data Transfers

jilikiki primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to or accessed by service providers located outside the Philippines — for example, cloud infrastructure providers or game content suppliers operating internationally.

Where such transfers occur, jilikiki ensures that appropriate safeguards are in place to protect your personal data, including contractual data processing agreements that require the recipient to apply data protection standards equivalent to those required under Philippine law. jilikiki will not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate safeguards.

12. Updates to This Privacy Policy

jilikiki reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When material changes are made, jilikiki will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this Privacy Policy indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how jilikiki protects your personal data. Continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

13. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or jilikiki's data processing practices, please contact our Data Protection Officer (DPO) or support team. We are available 24 hours a day, 7 days a week.

You may reach us via the live chat feature on the jilikiki Platform, or by email. Our support team is based in the Philippines and is fully familiar with the local regulatory environment and the requirements of the Data Privacy Act of 2012.

If you are not satisfied with jilikiki's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

Email: [email protected]